Refund & Return Policy
Last updated: August 10, 2026
We want you to feel confident shopping with MARRAVA. This policy applies to purchases of the MARRAVA Marrakech Fringe Bag through our store and does not limit any consumer rights that cannot be excluded under applicable law.
30-Day Return and Exchange Window
You may request a return or exchange within 30 days after your order is delivered. To begin a request, contact MARRAVA using the support email listed below before sending anything back. Include your full name, order number, the reason for your request, and clear photos when the item is damaged, defective, incorrect, or otherwise requires visual review.
Return Eligibility
To qualify for a return, the bag must be unused, unworn, undamaged, and in its original condition and packaging. Proof of purchase is required. Returns sent without prior authorization may not be accepted. Do not send a product to the Columbus fulfillment origin or any other address unless MARRAVA has provided written return instructions. The applicable return destination will be provided by email after approval.
Change-of-Mind Returns
For an eligible change-of-mind return, the customer is responsible for return shipping and any related shipping risk until the package reaches the authorized return destination. We recommend using a trackable service. Original shipping charges, if any, are not refundable except where required by law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your bag arrives damaged, defective, or incorrect, contact us promptly using the support email listed below with your order number and clear photos. We will review the issue and provide an appropriate solution. When a return is required and approved for a damaged, defective, or incorrect item, MARRAVA will cover the approved return cost where appropriate.
Natural Suede and Handcrafted Variations
Each MARRAVA bag is handcrafted in Marrakech using natural suede. Small differences in color, grain, texture, fringe, or artisan finishing are part of the product's individual character and are not automatically manufacturing defects. If you are unsure about a variation, send us photos so we can review it fairly.
Exchanges
Exchanges are subject to product and color availability. We cannot reserve or guarantee Black, Chocolate Brown, or Camel Tan inventory until an exchange is approved. If the requested color is unavailable, we will discuss the available options with you.
Inspection and Refunds
We do not promise a refund before the returned product is received and inspected. After inspection, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment-service provider may need additional time to display the refund after it has been issued.
How to Contact Us
Contact MARRAVA before returning any product. Approved return instructions and the applicable return destination will be provided by email. Nothing in this policy limits rights that cannot legally be excluded.